Resume
Experience
Feb 2021 - Oct 2022
PRODUCT OPERATIONS MANAGER
Primer.ai
San Francisco // Remote
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Build business intelligence dashboards to understand product usage data with mySQL, Excel, Mixpanel and FullStory, leading to improvement of customer retention by 30%
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Continuously updated and refined dashboards to ensure peak performance for team of 20+ stakeholders to drive actionable insights using data
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Investigated and suggested data pipeline optimizations, resulting in cost savings of upwards of $10,000
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Managed the Jira and Confluence for the product organization to effectively track and complete ad hoc client requests, averaging 20 fulfilled requests a month
2019-2021
PRODUCT ANALYST
Blume Global
Pleasanton, California
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Derived analytical insights from SQL and Excel to understand and solve pain points of high frequency users, improving user engagement by 12%
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Collaborated cross-functionally across design, engineering, marketing, and sales to identify new requirements for analytical dashboards, promoting a data-driven culture across the organization
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Analyzed data setup issues to facilitate new feature demonstrations for customers and prospects, boosting customer satisfaction and increasing revenue by ~$1M.
2019-2021
SUPPLY CHAIN ANALYST
Marvell Semiconductor
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Regained 55M+ in revenue by recommending products to be terminated using analysis from Excel and SQL
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Attained company goal of 95% on time delivery by creating and managing Tableau dashboards of supply chain KPIs including supply plan quality and shipment performance
San Francisco, California
Education
2022-2023
GEORGETOWN UNIVERSITY
Masters in Business Analytics
Washington D.C.
Relevant Coursework: Statistics for Analytics, Programming with R, Python, Machine Learning
2014-2018
UNIVERSITY OF SOUTHERN CALIFORNIA
Bachelors in Industrial Systems Engineering
Relevant Coursework: Engineering Statistics, Database Design, Enterprise Information Systems
President of Women in Computing, Captain of USC Drishti
Los Angeles
Professional skillset
FullStory, Tableau, MixPanel
Adobe Creative Cloud
JIRA
Google Analytics
Languages
Python
R
SQL
Data Warehousing, ETL